Coffee Machine Servicing

All our service engineers are fully trained on the range of machines we supply from pour and serve, bulk brew, traditional espresso to the most sophisticated bean to cup machines as well as coffee grinders.

While we directly employ our own service engineers we occasionally use independent service engineers so that we can guarantee service support across the country.

Although we operate, and therefore service, a large number of machines which are either rented or loaned to our existing customers, we also service most other makes of machine when required.

We offer full service support to our customers. If the fault is simple, we try and save time and money by helping the customer resolve the problem over the phone. If it’s more complicated we aim to get to the customer the same day, often within hours – particularly if the problem is serious and they are unable to make coffee.

Most problems can be fixed onsite but if the machine needs more extensive work we supply a replacement machine until theirs is fixed so there’s minimum disruption to business.

If your machine needs attention, you’ll know the cost before we come out to you so you know where you stand. If we need to take your machine away to repair it, a loan machine will be included in the price. We will tell you if we feel the cost of repairing the machine is greater than it’s worth. We will be honest and straightforward so that you are always in control.

 

If you have a service problem please call 020 8540 5000 or email us on sales@capitalcoffee.co.uk

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